Petra's Touch Cancellation Policy

Service Cancellations or rescheduling can be done up to 48 business hours before the scheduled appointment FREE of any cost. Cancellations or rescheduling within the 48 business hours will generate an $80 charge for recurring fixed rate cleanings.

For scheduled hourly rate cleanings, 50% of the total scheduled hours will be charged.

Ex: If we have given you an estimate of 4-6 hours and a cancellation is done within 48 hours prior to the appointment, the customer will be responsible for 3 hours as a late cancellation fee.

Cancellations at the client door voids any service voucher and the full cleaning amount is due.

Ex for hourly rate cleanings: If we have scheduled your home for an hourly clean of 4-6 hours and cancellation is done at the door, the customer is responsible for the full amount of 6 hours.

Cleaning changes or cancellations of an existing schedule, the client MUST COMMUNICATE WITHIN OUR OFFICE’S BUSINESS HOURS (9:00 AM TO 5 PM – Monday to Friday) and Fresh Home Cleaning must acknowledge it.

FOR ANY COMMUNICATION WITH PETRA’S TOUCH HOUSECLEANING,
the client agrees to use the email and phones here listed:

Petra's Touch Housecleaning Office:

(949)237-2254 voice calls only - NO TEXTING WILL BE RECEIVED (Business Hours)

Email: support@petrastouchhousecleaning (Business Hours)

No emails, texting or voice calls will be checked or considered if sent out of business hours (8 am – 5 pm, Monday – Friday)